Time : 9.30am – 4.00pm
Venue: Dell Bayan Lepas Cafeteria
Client Technical Support Sr Associates
Description
- As part of the CONSUMER & COMMERCIAL team, the primary objective for this role is to support customer's enquiries, complaints, minor technical diagnosis & troubleshoot via email/telephone, computer systems, servers/storage & software systems within standard time frames.
- Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
- Single point of contact between various departments ie: Sales, Service Operations on non-technical escalations from customers. This involves working closely with the various groups internally. A component of this role is to ensure that requirements are communicated to the appropriate group for implementation. A key element is to meet / exceed customer expectations whilst delivering the best possible customer experience.
- Qualification of Diploma or Degree in Computer Science / Information Technology or its equivalent.
- Excellent English written and oral communication.
- Fresh graduates are encouraged to apply.
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