IT Technical Support @ INTEL Penang

Dear Student & Alumni,

IT Technical Support - 621114, 621022, 620958, 620667

Description
Job Description: Providing Incident Management and Service Monitoring support to Intel’s critical applications and systems based on Service Level Agreements. Responsibilities includes supporting internal employees and suppliers globally in the environment consists of over 7000 servers and 800 applications worldwide. Specific duties include providing basic to moderate troubleshooting of issues, identifying resolution actions and implementing solutions to return the environment to normal operations. Work performed within generally defined parameters. Some assignments are semi-routine in nature and certain degree of judgment required in resolving non-standard problems.

Qualifications
You should possess at least a Diploma in IT/Engineering with basic knowledge in IT products and services. Additional qualification include:

• In-depth knowledge of PC hardware and software, computer network, internet and intranet
• Excellent communication skills in English
• High passion for IT and electronic commerce evolution
• Detail oriented
• Ability to work in a diverse and dynamic team
• Experience in IT Service Desk would be an added advantage
• Certification in MCSE*, CCNA*, CCNP* and others would be an added advantage

Job Category: Information Technology

Primary Location: Malaysia-Malaysia, Penang

Organization: IT-HR ADMINISTRATION

Full/Part Time: Full Time

Job Type: Experienced

Regular/Temporary: Regular

Posting Date: Apr 10, 2012; Apply Before: Jun 1, 2012

Business Group
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware and/or software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

Interested, please reply my email by this Friday 18 May 2012.

Regards,
Amy Leow
SEST @ KDU College Penang Campus