IT Helpdesk

Responsibilities:

• Provide 1st level technical support to IT customers of hardware & software issues.
• Address customers technical issues via phone or remotely.
• Create service tickets in the Call Management System & use the appropriate escalation channels to escalate pending issues.

Requirements:

• Education background: Professional Certificate, Diploma or Bachelor’s Degree for Computer & IT. (or any related field)
• At least 1 year of working experience in IT or customer service.
• Language requirement: English (Excellent communication skills).
• Fresh graduate are encouraged to apply.
• Candidate should be able to work on rotations shifts.
• Interested candidates must be Malaysian citizen.
• Candidates must be willing to work in Cyberjaya.

 Salary & Benefits:

• Basic salary: RM2000 – RM3000 (based on IT assessment results)
• Transportation allowance: RM300
• Language Allowance : RM500
• Shift Allowance : RM200 Morning / RM300 Night (when rostered)
• Incentives packages :RM100 (based on performance)
• Medical Benefits provided
• Full training for new hires is provided

Career Prospect:

• Executive (Level 1 to 6) > Senior Executive (Level 1 to 6) > Team Manager                        

Contact Person:
Zairatul ‘Ain (Talent Acquisition Specialist)
Mobile Number: 017-276184 / 03-20870123 zairatulain.abubakar@manpower.com.my