- Provides support to end users on a variety of issues
- identifies, researches, and resolves technical problems
- Responds to telephone calls, email and personnel requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution
Job Requirements
- May require an associate's degree in a related area and no previous experience in the field
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision
- Primary job functions do not typically require exercising independent judgement
- typically reports to a supervisor
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