RMA Helpdesk Analyst/Assistant (Customer Service) at Bayan Lepas

Interested applicants, please send resume to jennykang@jobsjk.com / 012 – 450 8188 

RMA Helpdesk Analyst/Assistant – Customer Service (Call Center)

Open for Fresh Grad in diploma  / Prefer can speak Chinese

Return Material Authorization

• To manage product warranty claim and returns request via telephone calls, web and e-mail requests from corporate customers in Asia Pacific Region.
• To generate statistical reports for analysis purpose.

The role and responsibility:

• Man the RMA Helpdesk within the operation hours specified.
• Manage all incoming calls, web or e-mail requests on returns.
• Address and monitor any issues reported.
• Follow up pending requests or receipt until closure.
• Route the calls or emails or requests to relevant parties should there be any need for follow-up action by them.
• Collate RMA orders in statistical report, update data and maintenance.

The operational hours:

• Monday to Friday from 8:00 am to 5:30 pm.