Vacancy For Return Material Authorization (RMA) Position Based At Intel Under Mesiniaga

Vacancy For Return Material Authorization (RMA) Position Based At Intel Under Mesiniaga

Return Material Authorization (RMA)

The Service scope covers the provision of onsite RMA Help Desk Analyst based in Penang.

The job scope and role are defined as follows:

1.  RMA Helpdesk Analyst/Assistant

• To manage product warranty claim and returns request via telephone calls, web and e-mail requests from corporate customers in Asia Pacific Region.
• To generate statistical reports for analysis purpose.

The role and responsibility:

• Man the RMA Helpdesk within the operation hours specified.
• Manage all incoming calls, web or e-mail requests on returns.
• Address and monitor any issues reported.
• Follow up pending requests or receipt until closure.
• Route the calls or emails or requests to relevant parties should there be any need for follow-up action by them.
• Collate RMA orders in statistical report, update data and maintenance.

The operational hours:

• Monday to Friday from 8:00 am to 5:30 pm.
• Location : Intel Penang.

Note:

• The RMA Helpdesk is not operational on Saturday, Sunday and Public Holidays.
• The RMA Helpdesk will be either located in Intel Penang

Interested candidates please email resume to Mr. Thomas Kok at thomas.yin.tattx.kok@intel.com