Current Job Vacancies at Mesiniaga Berhad Penang

RMA Helpdesk Assistant
(Penang)

Responsibilities:

1. To manage IT warranty claims request via email, web and calls from corporate customers in APAC Region.
2. To generate statistical reports for tracking and analysis.
3. To follow up open requests until shipment received and credit or replacement is generated.
4. To manage high volume process.

Requirements:

1. Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, in Business Administration / Accounts or Finance / Mass Communication.
2. Good knowledge and skills in using Microsoft Office Excel, Access, Power Point
3. Good communication and interpersonal skills.
4. Good English with ability to speak and read in Mandarin.
5. Able to handle high volume requests and resolve shipment/returns issues in timely manner
6. Good knowledge and skills in using Microsoft Office Excel, Access, Power Point
7. Good analytical skills and understanding of complex business processes would be an added advantage

Applicants are invited to submit a detailed resume (stating current and expected salaries) by email directly to: careerpg@mesiniaga.com.my /Azuriawaty@mesiniaga.com.my