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Technical Support Consultant

About Emerio
 
In summary, Emerio, an NTT Communications company, is a technology services and outsourcing company. With deep industry knowledge, business process expertise, global resources and a proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organisations achieve consistent quality and operational cost reductions through optimised service delivery models and process improvements. Emerio offers cutting-edge solutions in the areas of Application Services, Infrastructure Services and Business Process Outsourcing.

Since our inception in 1997, some of the world's leading companies across industry verticals have leveraged Emerio's globally networked delivery model to maximise their returns. Our track record of successful deliveries has been the single pivotal factor for our growth – reflected in our customer retention track record.

Today, Emerio is supported by over 1,400 employees spread across 14 countries across Asia, UK, Germany and the USA, including delivery centres in Singapore, Malaysia, Philippines, Indonesia, Thailand and India. For more information, please see the attachment or visit our website www.emeriocorp.com

Application Developer .Net (Junior) in Kulim

RMA Helpdesk Analyst/Assistant (Customer Service) based in Intel

Return Material Authorization

• To manage product warranty claim and returns request via telephone calls, web and e-mail requests from corporate customers in Asia Pacific Region.
• To generate statistical reports for analysis purpose.

The role and responsibility:

• Man the RMA Helpdesk within the operation hours specified.
• Manage all incoming calls, web or e-mail requests on returns.
• Address and monitor any issues reported.
• Follow up pending requests or receipt until closure.
• Route the calls or emails or requests to relevant parties should there be any need for follow-up action by them.
• Collate RMA orders in statistical report, update data and maintenance.
• - Open for fresh Grad candidate – Certs or Diploma / Degree
• Monday to Friday from 8:00 am to 5:30 pm.

Programmer for a period of 6 month and subsequently will be 1 year. – Based in Motorola skillset at least for a minimum and OOP will be a plus. Languages are , perl,python,VB or C#.

• Open for Fresh grad candidate.- Degree only

Open for - >programming but just as a knowledge base, as the entire work is on the test system. One thing good he/she able to have a good  English command